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Technical Support

Top 5 questions asked by Customers

Yes, we ship worldwide.

When you place your order on our website, your purchase is confirmed and registered in our system. Within 3 days of your purchase, our team contacts you via phone call or email in order to finalize your order.

When you place your order on our website, your purchase is confirmed and registered in our system. Within 3 days of your purchase, our team contacts you via phone call or email in order to finalize your order.

For orders in Morocco, it takes between 3-7 business days, depending on the production time of the product. For international orders, it takes 5-10 business days.

Ouafra does not allow refunds for now.

Ouafra is an online platform.

Top 5 questions asked by Sellers

You’ll be notified by Ouafra Team.

Payouts happen every Tuesday, click here to learn more about how Payouts work at Ouafra.

You have more than one option.

Ouafra can not predict the number of products that will be sold.

If you didn’t find the answer to your question in our FAQ’s, we’re here to assist! Share your feedback, request help, or send us your inquiry here

Fill up the form, upload files (if applicable) include all infos that would help us to have more insights then submit your request. A customer Service team member will get back to you ASAP!